Terms and Conditions

Wild Haus Sauna

Last Updated: November 17, 2025

These Terms and Conditions govern all access to and use of the Wild Haus Sauna website, booking platform, vessels, and experiences. By visiting the website, booking a voyage, or boarding any Wild Haus Sauna vessel, you agree to these Terms and Conditions. If you do not agree, do not use the service.

1. Definitions

• Wild Haus Sauna refers to WH Floating Sauna Club LLC and all affiliated entities.
• Guest refers to any person who visits the site, books a voyage, or boards a vessel.
• Vessel refers to any floating sauna boat or related equipment owned or operated by Wild Haus Sauna.
• Experience or Voyage refers to any private or communal sauna session operated by Wild Haus Sauna.
• Site refers to all digital properties owned or operated by Wild Haus Sauna.

2. Eligibility and Age Restrictions

• Guests must be at least thirteen years of age to board the vessel.
• Guests under eighteen must be accompanied by a parent or legal guardian who accepts full responsibility for the minor.
• No pets or service animals are permitted aboard any vessel.

3. Mandatory Liability Waiver

• All guests must complete the official Wild Haus Sauna Release and Waiver of Liability before participating.
• Guests who do not complete the waiver will not be permitted to board and will not receive a refund.
• The waiver is legally binding and applies to all future visits and participation.

4. Assumption of Risk

Use of a floating sauna vessel involves inherent risks, including heat exposure, cold exposure, water immersion, weather conditions, slips, falls, marine hazards, and general physical exertion. By booking or boarding a vessel, guests voluntarily accept all risks associated with sauna use, rooftop access, lake conditions, and vessel movement. Guests agree to follow all captain instructions at all times.

5. Conduct and Safety Rules

Guests must participate responsibly and respectfully. Wild Haus Sauna reserves the right to refuse service or end a voyage with no refund if behavior is unsafe or disruptive.

The following actions are strictly prohibited:

• Entering the water while the vessel is moving
• Jumping from the rooftop without captain permission
• Tampering with vessel equipment
• Operating any part of the vessel
• Consuming alcohol or substances that impair judgment
• Throwing objects into the water
• Ignoring captain instructions
• Engaging in conduct that may cause harm to self or others

Unsafe behavior will result in immediate removal from the vessel with no refund.

6. Weather Policy and Operational Adjustments

Voyages may be modified, delayed, rescheduled, or conducted dockside if weather conditions make travel unsafe. Decisions are made solely by Wild Haus Sauna.

If a voyage cannot safely depart, guests may choose between:

• A dockside sauna session at a reduced rate
• A rescheduled full voyage on a later date

Refunds follow the refund policy in Section 7.

7. Cancellation and Refund Policy

• Cancellations made seven or more days before the voyage receive a full refund.
• Cancellations within seventy-two hours are non-refundable.
• Private voyages include a $50 cancellation fee.
• Guests who arrive late or fail to appear will not receive refunds or credits.

8. Damage to Property

Guests are responsible for any damage caused by negligence, prohibited actions, or misuse.

9. Payment Terms

All pricing is in USD. Taxes, cleaning fees, or service charges may apply. Payment is due at booking.

10. Intellectual Property

All branding, media, and written content are the property of Wild Haus Sauna. Reproduction requires written permission.

11. Dispute Resolution

• All disputes are resolved through binding arbitration.
• Guests waive any right to a jury trial.
• Governing law: State of Washington. Venue: Seattle, Washington.

12. Changes to Terms

Wild Haus Sauna may revise these Terms at any time. Continued use indicates acceptance.

13. Contact Information

For questions regarding these Terms and Conditions, contact: crew@thewildhaus.com

Privacy Policy

Wild Haus Sauna

Last Updated: November 17, 2025

This Privacy Policy explains how Wild Haus Sauna collects, uses, stores, and protects personal information. By using the site, booking a voyage, completing a waiver, or participating in an experience, you agree to this Policy.

1. Information We Collect

• Name
• Email address
• Phone number
• Age or date of birth
• Billing information
• Booking and voyage details
• Waiver and safety form responses
• Device and browsing data
• Marketing preferences

We do not sell personal information.

2. How We Use Your Information

We use personal information to:

• Process bookings and payments
• Deliver voyage confirmations
• Provide safety information
• Send waiver links and reminders
• Improve guest experience and site functionality
• Send marketing messages (opt-in only)
• Support legal and operational requirements

Guests may opt out of marketing at any time.

3. Cookies and Tracking

We use cookies and tracking tools for performance, navigation, retargeting, and analytics. Guests may disable cookies in their browser.

4. Data Protection

We use industry-standard security measures. No system is entirely free of risk.

5. Sharing of Information

We may share personal information with:

• Booking and payment processors
• Email and communication tools
• Analytics partners
• Internal staff
• Legal authorities when required

We do not share personal information for unrelated commercial use.

6. Retention of Information

We retain personal information only as long as necessary for operations, legal compliance, and business records.

7. Guest Rights

Guests may request to:

• Access personal information
• Update personal information
• Delete personal information
• Opt out of marketing

Requests may be sent to: crew@thewildhaus.com

8. Children

We do not knowingly collect information from anyone under age thirteen.

9. Changes to This Policy

Updates may occur periodically. Continued use of the site indicates acceptance of updates.

10. Contact

For all privacy-related questions, contact: crew@thewildhaus.com